Customer Reviews
"At Hyatt Regency San Francisco, we take pride in maintaining the highest standards for our guests, and Sacramento Laundry has been an exceptional partner in helping us achieve that.
As their first major hotel partner in San Francisco, we’ve had the pleasure of watching their commitment to excellence firsthand. Not only do they provide deliveries, but they also do a wonderful job in keeping our linen inventory in line. Their proactive communication and attention to detail set them apart as a truly dependable partner.
A special thank you to their manager, Marc Kuder, who is always responsive and ready to assist whenever needed. His dedication and support have made a lasting impact on our team. We highly recommend Sacramento Laundry to any business looking for a reliable, high-quality laundry provider.
Thank you for your continued partnership and excellence!"
Nico Moore | Director of Housekeeping at Hyatt Hotels
"Sacramento Laundry has been a trusted partner of our Housekeeping team at Hard Rock Hotel since our opening in 2019. Their reliability, attention to detail, and prompt responsiveness ensure our linens are consistently clean and guest-ready.
What truly sets them apart is their commitment to exceptional customer service. Whether managing routine deliveries or quickly addressing concerns, they consistently demonstrate their dedication. We greatly value their partnership.
I highly recommend Sacramento Laundry to any hotel in need of a dependable, responsive, and service-focused laundry provider."
Meghan McCarthy | Vice President Operations Hard Rock Hotel
“Sacramento Laundry has been a valued and trusted partner for our Spa and Hotel divisions. The vendor not only provides outstanding service and results, they also support our initiatives for continuous improvement by making recommendations to reduce waste and maximize efficiencies. Additionally, communication is never a challenge as the company leadership is quick to respond.”
Lori Tousignant, VP of Hospitality at Cache Creek Casino Resort
"I have been a customer of Sacramento Laundry for eight years, spanning two different hotels. At the Marriott Marquis, we made the switch to Sacramento Laundry in 2016 due to their extremely competitive pricing. Our team was impressed by their ability to manage our substantial wash volume, averaging 10,000 pounds per day, seamlessly and without any issues.
Even during the challenges throughout the pandemic and labor strikes, Sacramento Laundry demonstrated unwavering support, ensuring there was not a single interruption to our linen deliveries. While other laundries scaled back operations during the pandemic, Sacramento Laundry took a different approach, investing in cutting-edge laundry equipment – a decision that undeniably paid off.
To anyone in the market for a new vendor, I wholeheartedly recommend Sacramento Laundry for any Bay Area hotel. I am continually impressed by their commitment to personalized service and forward-thinking approach to solving industry challenges."
James Fridman | Director at Marriott Marquis & San Jose Marriott
“We have been extremely happy with Sacramento Laundry since we first started contact with them. The flow of their business seems very organized and they show a true understanding of what it takes to make their customers happy. We were in dire need of finding a new laundry vendor and Sacramento Laundry was our saving grace with their quality of wash, letting us know if there may be an issue with linen in our inventory and always available to discuss questions we may have or ideas they would like to share to ensure a smooth process. From Sales to the great team processing our wash to the accounting personnel, we are more than satisfied with Sacramento Laundry.
Erik Mendoza | General Manager at Hyatt Place San Francisco
“We love our partners at Sacramento Laundry Company, and it all started with Keith and Julia, owners who understand the importance of transparency. We all know that things will go wrong from time to time. It’s reassuring to know that they, along with Marc, our dedicated Support Rep., communicate with transparency and a great sense of urgency. Not to mention how competitive their pricing is in a very tough market. We were fortunate to tour their amazing facility and saw firsthand their high level of efficiency and organization. The team was also very friendly, and you could tell that the family environment truly exists which is very important to me."
Antonio Flores | General Manager at The LINE SF
“The team at Sacramento Laundry knows what Customer Service is! From their competitive pricing to their willingness to go above and beyond for clients in busy season or times of crisis, I would not want any other company handling our laundry services. Their consistency in delivery and care for the product allows us to successfully run our Hotel Business. With their state-of-the-art technology and amazing service staff, Owners Keith and Julia have built a family-owned and operated business that can provide top-notch service in and around the greater bay area.
We have a great relationship with Sacramento Laundry, and we look forward to that for years to come.”
Nikki Glass | Regional Director of Operations at Kimpton Hotels
At Thunder Valley Casino Resort, we have had the pleasure of working with Sacramento Laundry Company for several years. Their unwavering commitment to excellence has been instrumental in ensuring our linens meet the high standards our guests expect.
In times of emergency, such as unexpected equipment downtime or during scheduled maintenance, Sacramento Laundry Company has consistently demonstrated exceptional cooperation. Their team is always ready to accommodate our urgent turnaround requests and delivery deadlines, ensuring our operations continue smoothly without interruption.
Their services are reliable and efficient, consistently delivering quality products that enhance our guests' experience. Moreover, their streamlined billing system allows for quick and easy reconciliation, simplifying our administrative processes.
We highly recommend Sacramento Laundry Company to any establishment seeking a dependable laundry service provider. Their dedication to customer satisfaction and operational excellence makes them an invaluable partner for businesses requiring quality linen services."
Joel Moore, VP of Hotel Operations | Thunder Valley Casino Resort
"When I was a General Manager for Kimpton Hotels in San Francisco, I had the opportunity to switch our property from a frustrating incumbent laundry vendor to Sacramento Laundry Company. The difference was immediate—Sacramento Laundry provided significantly improved reliability in delivery times and quality, reducing linen and terry loss while also lowering our operating costs.
Marc, who leads sales and service, brings firsthand experience from his time in hotel operations. With his background in Housekeeping Management, he fully understands the importance of hotel laundry partnerships and knows how to deliver exceptional customer service."
Emily Glick | Owner, The Stavrand Russian River Valley
“Sacramento Laundry is a great business partner of Standard Textile. We especially enjoy the fact that our relationship is a real partnership with the common goal of making our properties happy with the service/product they receive. Honesty and great communication have been keys to delicate situations where properties appreciated our professionalism and responsiveness. We are always glad to test products on both ends and support each other family-owned businesses.”